Volume 31



Crowded DMV offices may soon be a thing of the past

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Crowded Department of Motor Vehicles offices and stacks of paper may soon turn into history. In fact entering a DMV office itself may soon become a relic of the past. California works to update the DMV experience, the process of receiving a Driver’s license along with it.

The state of California is working towards increasing online access to DMV functions within the past few years, and have made 90% of transactions available online according to a recent press release. The DMV now offers an improved online customer experience that is faster, easier, and can be personalized.

“The state is increasing government efficiency and continuing to deliver critical services for Californians. As part of these efforts, we are making more resources available at peoples’ fingertips and offering a faster and easier online experience at the DMV” Governor Gavin Newsom said in a recent press release.

Starting June 3, the DMV will reduce potential wait times for customers by requiring the following transactions be completed through alternative, “out-of-office” options including online and at DMV self-serve kiosks commonly found at both DMV locations and retail locations such as grocery stores. In total, this could potentially reduce DMV office visits by 200,000 customers a month and 2.4 million trips in a year according to a recent press release.

“We don’t want our customers to have to wait for service, and they don’t have to,” DMV Director Steve Gordon said in a recent press release.

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